Radflo products are warrantied free from defects in materials and workmanship for a period of 12 months from the date of initial purchase. All warranty claims must be accompanied by the original sales receipt, a clear description of the problem. Radflo Suspension Technologys obligation under this warranty covers repair or replacement of any part found to be defective, and it reserves the right to all final warranty or non-warranty decisions.
Radflo Suspension Technology does not warranty any damage that has occurred when:
The product has been abused, misused or improperly installed
The product has been improperly disassembled, reassembled or serviced
The product has been altered, modified or fitted with non-factory parts
The product has been improperly lubricated or filled with non-factory oil
The product has been damaged by collision
The exterior finish has been damaged by chemicals or corrosive cleaners
The product has been damaged or lost during shipping (full value insurance is recommended)
KPD4X4 will be carrying spares locally and will sort any problems in house quickly and efficiently. Warranty cover is limited to the shocks, coils and their components only. Any removal, rebuilding and fitting labour costs are at your expense. So rather than waste hundreds of dollars shipping back and forth from the states we can supply the components covered under the warranty free of charge and you can rebuild them yourself or we can do it for you for a small fee. Full Instructions on rebuilding come with your shocks and shortly they are providing videos on how to rebuild your shocks as well. Any costs that we pass on will be as minimal as possible, but we need to cover our time and consumables like shock oil and nitrogen refills, so please understand this.
As you have all come to know and trust that KPD4x4 want to provide the best service and gear on the market for the best prices we can, but we have to make sure we cover ourselves and we feel the above policy is the best way to service this premium suspension brand locally, without hassle and without delay.